Frequently Asked Questions

I see some hosts offering "unlimited bandwidth". Why don't you offer this?

We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any host that promises that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service. 

Is there a minimum time contract/commitment?

Not at all. You can pay monthly. We currently only accept payment by credit cards (Visa, Mastercard, Amex, and Discover). You can also cancel at any time.

How soon will my account be set up and ready for use?

We will setup your account within 24 hours after your order has been processed. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during sign-up. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.

Do I have access to update my site 24 hours a day?

Yes. Whether you're a day person or a night owl, your site is available for you to update, 24 hours a day, 7 days a week. You can use your favorite FTP program to update your site contents or use the web-based File Manager from the control panel.

What control panel software are you using?

Our servers are using CPanel as the web-based control panel software.It's very easy to use and has a lot more features, including a better multiple domain hosting/parking support.

Do you have some kind of online manual or handbook for the control panel?

Yes, you can download the online manual here:
Download CPanel Manual or View Cpanel Manual Online

How do I get my email?

Please use the following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com 

If your ISP blocks port 25 (used for the SMTP server), you have to use your ISP's outgoing mail server. Please remember to check the "My outgoing mail server requires authentication" option in your email client.

I want to get started right away, but my domain name hasn't transferred. How do I do it?

You can upload your page(s) immediately after you receive the welcome email by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to yourdomain.com. Be sure to upload your files to the public_html directory.

How do I move my current site to PadHost? 

Every situation is different, but generally, there are 4 basic steps in moving your site from your current hosting company to PadHost:
1) Select and order your hosting package. 
2) Move the contents of your current site to your new site (using the IP address given in the welcome email). Setup email accounts, forwarders, autoresponders, etc.
3) Test, test, test, and then test some more. 
4) Change the nameserver configuration for your domain to point to PadHost.

It may take 24-72 hours for all DNS servers to be updated.

Can I host multiple domains in a single account?

Yes, this feature is available in the Silver and higher hosting packages. The additional domains can be parked (simple domain pointers) or add-on domains (pointing to a subdirectory in the master domain). This way you can actually have several different web sites hosted in a single account. You can setup it easily from your CPanel Control Panel.

Does PadHost allow adult, warez or other illicit sites or content?

No. Please see our Terms of Services page for permissible and impermissible content. 

Are you a reseller?

No, we are not a reseller. We operate our own servers and all technical support contact is made directly to our technicians.

What are your server specifications?

Our servers are now using Intel Hyper Threading Pentium 4. The operating system is CentOS - Linux Enterprise running Apache Web Server. This is a fairly typical web server setup.

What are your network connections?

We offer fast, reliable connectivity to the internet via multiple OC-12 connections to over 75 diverse providers. Making sure your data can be reached, viewed, updated, and accessible with incredible connectivity and network strength.
View our network topology here.

Can I test your network speed?

Sure, you can test our network speed by downloading any of these files:
Download 4 MB Test File